Lockouts · Georgina
Lost Keys — Same-Visit Rekey
The keys fell out of a gym bag somewhere between the arena and the parking lot.
In plain words
The visit runs in a steady order. On the phone you describe what was lost, which doors it opened and whether you have a way in. At the door the locksmith confirms your connection to the property, then walks it with you listing every cylinder. Each one comes off in turn, is repinned to the new key and refitted. The first key is cut to the new combination and checked in every lock, and the remaining copies are cut from it. Then every key is tried in every door with you watching, the count is agreed, and the new key code is written down for future copies.
How the visit goesThe keys fell out of a gym bag somewhere between the arena and the parking lot. The ring has a tag from the building with the unit number on it. Whoever finds it has an address and a key that fits.
Lost Keys — Same-Visit Rekey
How the visit goes
Reading each cylinder before it comes off the door
Every cylinder on the list gets a close look while it is still in the door. The keyway shape and the maker's stamp tell the locksmith which pin kit fits and whether the keys can be cut on the van. The feel of the plug with a working key, if one exists, says whether the pins and springs are healthy or tired. Corrosion on the face, a wobbly plug or a key that needs a jiggle points to a cylinder that will benefit from cleaning or replacing while it is out. A homeowner-rekeyable cylinder, recognisable by its small reset slot beside the keyway, calls for a different tool and gets noted.
Setting a new combination pin by pin
On a conventional pin-tumbler cylinder, with it on the bench, the plug is turned slightly and a follower is slid in behind it so the springs and top pins stay in the housing rather than scattering. The plug comes out and the old bottom pins are tipped away. The new key is cut first, then a pin whose length matches each cut is dropped into the corresponding chamber, checked flush with a gauge, and the loaded plug is guided back under the follower. The plug should turn with a light, even feel and no catch. If it drags on one chamber, that pin is sized again before anything goes back on the door.
A note for the landlord or building manager
Where a tenancy, a condominium or a commercial lease is involved, the visit ends with a plain written note: which cylinders were rekeyed, how many keys were cut, who received them, and the key code if the property keeps a register. Tenants pass it to the landlord along with the landlord's set of new keys, keeping the paper trail on both sides current. Condominium managers can update the building's key record. A small business can file it with the lease. It is a few lines that save a long conversation later.
Lost Keys — Same-Visit Rekey
In the van
Plug follower set
Dry graphite or PTFE lubricant
Rekeyable-cylinder reset tool
Key blanks in common keyways
Rekeying pin kit
Lost Keys — Same-Visit Rekey
What affects the quote
Electronic credentials on the same ring
Clearing a garage opener's memory and re-pairing remotes, changing keypad codes or helping report a building fob are small tasks the quote names separately.
Whether the doors can share one key as they are
Cylinders from the same keyway family are pinned alike with no extra parts. A door from a different family needs a compatible cylinder swapped in if you want a single key, and that part is quoted separately.
Master-keyed building cylinders
A condominium or apartment suite cylinder on a building master system is pinned so the master still works, which takes coordination with management and a little more time than a stand-alone house door.
What to have ready
- Was anything with your address, such as a licence or a mail tag, lost with the keys?
- Was a garage remote, building fob or car key on the same ring?
- Is any lock a keypad, smart lock or homeowner-rekeyable type?
Lost Keys — Same-Visit Rekey: questions
QuestionsDo I need to be there for the whole visit?
An authorised adult should be present at the start, for identification and to agree the list of doors and the number of keys, and at the end, to test every key and take the count. In between, the work happens at the doors and on the van, so you are free to get on with your day inside. A property manager or a family member with your authorisation can stand in if you cannot be there.
Is rekeying the same as changing the locks?
They lead to the same result, a door that a different key opens, by different means. Changing the locks puts new hardware on the door. Rekeying keeps the deadbolt and handle you have and changes what is inside the cylinder, commonly the bottom pins on a conventional lock or a reset on a homeowner-rekeyable one, so a new key operates it and the old one turns nothing. For hardware in good condition, rekeying is the natural choice after a lost key because nothing about the door's look or fit changes.
What should I do before the locksmith arrives?
Walk the property and note every door the missing key opened, including the garage, shed and gate. Gather any keys you still have, since a working key helps in reading each cylinder. Have identification and, for tenants, something showing the tenancy. Decide roughly how many keys you want and whether you would like all doors on one key. If a garage remote or building fob was lost too, mention it when you book.
Related services
- Business Lockout ServiceIt is ten to nine, three staff are on the sidewalk with their coffees, and the key that has opened the glass front door for six years will not turn.
- Broken Key ExtractionThat key had been bending a little for years, and you kept straightening it.
- Break-In Damage Lock RepairThe shop's aluminum door has a bent meeting stile and the hookbolt is jammed half out.